Ever purchase a TV, Dishwasher, Computer, Pushbike, Surfboard, Lounge Suite, Dining Table, Bed or even a Meal and not exactly receive the best service. At the same time wonder how the business survives with such a poor customer engagement experience. It happens every day and too often management are none the wiser.
With management continually looking at new ways to increase customer traffic, efforts could be well spent on understanding how you might increase the professionalism of your customer engagement process and subsequently increase the conversion rates from enquiry to sale as well as return visit percentage.
Contacting the customers of our clients within 24-48 hours (you decide) of an engagement, the Customer Engagement Specialists will generate an in-depth understanding and appreciation for all that was great and all that was not so great. The importance of collecting both positive and negative information in relation to engagement cannot be underestimated in terms of value.
Each questionnaire is specifically tailored to the client’s needs, channel, product category and overall strategic intent. Each questionnaire typically includes both anecdotal and option based data responses, from which detailed as well as graphical reporting is produced.
With graphical based reporting showing trends, the anecdotal data provides actual responses from customers to enable clients to understand the real emotive nature of the responses.
COMPANY About CEG.
